Refund policy

At Baatico, we hope to fulfil your needs however at this moment in time we are unable to offer refunds or exchanges unless the product you have received is faulty. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can evaluate the issue and make it right. 

To be eligible for a return, please contact us within 14 days of receiving your item with a picture of the damages at baatico@gmail.com. Once your email is received, please allow 5 working days for your request to be processed. If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any questions at baatico@gmail.com

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.